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Guides on scans, results, credits and your account, written by the people who answer your emails.
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Getting started
Set up your account and run your first scan.
2 articles
Scans & results
Read scores and highlights with confidence, and share what you find.
- How to read your human score
- What the sentence highlights mean
- Why human writing can be flagged as AI
- Talking with a writer about a flagged result
- Share a report or download it as a PDF
5 articles
Plagiarism
What we compare against and what the numbers mean.
2 articles
Billing & credits
Credits, plans, invoices and cancelling.
3 articles
Account & security
Signing in, privacy and deleting your data.
2 articles
Teams
Shared workspaces, roles and pooled credits.
1 article
API
Add detection to your own product or workflow.
1 article
Popular articles
The questions we answer most often, in one place.
- Run your first scanPaste text or upload a file, check the credit cost, and read your results in a few seconds.
- Supported file formats and limitsWhat you can upload on each plan, how long a single scan can be, and how to get the cleanest result from a file.
- How to read your human scoreWhat the 0–100 score means, what it doesn't, and how each result band should change what you do next.
- Why human writing can be flagged as AIFalse positives are rare but real. These are the kinds of writing most likely to trip a detector, and what to do when it happens.
- Share a report or download it as a PDFSend a read-only link to a scan, control what it shows, and export a PDF for your records.
- How credits workWhat each kind of check costs, when credits roll over, and what happens if a scan fails.
- Cancel or change your planUpgrade, downgrade or cancel from your dashboard, and know exactly when each change takes effect.
- Delete scans or your accountRemove a single scan, clear your whole history or close your account, and how long each one takes.
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